Service / Repair

Service / Repair

We are an authorized Motorola Service Center. We have our own factory trained staff of experienced service professionals who are totally committed to keeping your system performing at peak efficiency.

Maintenance Agreements

Maintenance Agreements

Put your Motorola, Vertex Standard, Kenwood, & ICOM communication equipment on a Maintenance Agreement and save time and money before it's too late.

Installations

Installations

We offer both on-site and in-field installations to our local customers. Our installation team has experience in performing every type of one way and two-way wireless installations.

FCC Licensing

FCC Licensing

We are pleased to offer our customers assistance obtaining an FCC license, including all necessary filings and submittals.

Airtime

Airtime

We offer wide area two-way radio solutions throughout Central Kentucky & Southern Indiana. Our systems include Motorola MOTOTRBO digital two-way radio. Single site and multiple sites options are available for extended coverage!

Certified Service Center

Certified Service Center

The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Motorola Solutions: Public-Safety Apps Suite

Motorola Solutions announced it will introduce a suite of public-safety mobile applications with messaging, mapping, push to talk (PTT) and telephony as core software.

With the expansion of public-safety broadband, interoperable mobile applications are a highly effective way to provide critical intelligence to officers in the field and personnel at the command center, a Motorola statement said.

“The need for real-time intelligence has never been more important to public-safety users,” said Bruce Brda, executive vice president, products and services, Motorola Solutions. “Apps for messaging, mapping and other tasks are part of daily life for citizens, but these capabilities have not yet been developed and deployed for public-safety users. Motorola Solutions’ suite of public-safety mobile apps is purpose built for the needs of our customers and provides an integrated, interoperable solution for sharing critical information and intelligence.”

The suite includes a core set of apps to which capabilities such as apps for live video streaming, electronic citations, database search and collaborative “whiteboarding” will be added. The suite includes the following:
• Messaging, which lets first responders securely share text messages and photos with individuals or talk groups across smartphones and two-way radios, enabling faster communication and collaboration. Messaging enables a user to send a photo to a voice talk group.
• Mapping, which enables location-based collaboration by showing nearby officers and quickly creating geofenced voice- or text-based communications groups with officers in the vicinity. It allows an officer to talk to another officer one block away even if he doesn’t know the officer’s name.
• WAVE, the company’s PTT solution that lets smartphone users securely communicate with a press of a button, also provides a secure PTT bridge with land mobile radios, enabling teams to communicate using PTT across networks and devices.
• Telephony, which enables users to make secure, encrypted phone calls.

The apps will be deployed using a software-as-a-service (SaaS) model. The apps are connected by a capability that enables interactions between apps without requiring the user to return to the app launcher. Users can seamlessly move from app to app.

 The apps suite is highly secure, requiring the authentication of users, devices and infrastructure, and all media is encrypted. The suite also features convenient single sign-on, requiring users to log in only once to access all applications, and a common address book that carries consistent groups and contact lists across apps.

  

See how public safety applications deliver

Mobile Intelligence to users in the field.

Click the text above to see another short video.

Triple – Digital Radios an Industry First

Kenwood’s NX 5000 Series: Triple –Digital Radios an Industry First

If your department wants interoperability for a large variety of radio users, the NX 5000 supports NXDN, DMR and P25 phase 1 and 2 plus FM analog in a single radio.

If your intention is going fully digital, or you want to maintain both digital and analog then a NX 5000 radio can simultaneously support two digital protocols and analog.

For combination options give you can reach our support team by phone at 1-800-767-7384 or by email    info@rcs.info      http://www.rcscommunications.com/contact/

Your Home for Repairs, Replacements, Add-ons and Accessories

Situational Awareness Can Coexist with Hearing Protection

Listen up! 

By John Asta of

Can workers protect their hearing and stay alert to workplace hazards? Yes, they can, with the proper hearing protection equipment, safety training and situational-awareness.

Pilots, soldiers, and police officers know how important situational awareness is to their survival on the job. But from a general health and safety perspective, it has a more universal application.  One Occupational Safety online piece describes it this way:

"Situational awareness means being aware of the surrounding conditions in your immediate work area and recognizing and dealing with unsafe work conditions before they become an issue…"

The Elements of Situational Awareness

The OSHA briefing highlighted the importance of recognizing 5 levels of situational awareness employees tend to exhibit while interacting with and reacting to their work environment:

1. They can be tuned out.
2. The mind drifts and the body works on automatic.  Tuned-out workers are accidents waiting to happen.
3. They can be in a relaxed awareness state.
4. The worker is relaxed but paying attention to any potential dangers on the job. This state leads to a higher level of efficiency and the forestalling of fatigue.
5. They can be focused and fully aware.
6. The worker may have an inordinate fear of heights or of enclosed spaces.
7. The focused state is fine for self-preservation, but can be exhausting and lead to the fatigue that results in accidents.
8. They can go on high alert.
9. Survival instincts and training kick in.
10. The worker becomes hyperaware of  the situation. This is where the best training programs result in appropriate responses by the worker.
11. They can be in the "senseless" mode.
12. The worker is unconscious or falls asleep on the job. In either case, the brain has stopped doing what it needs to do to react to the danger or hazard.

Employers should keep the foregoing in mind in their employee training.

Hearing Protection Complicates Matters

So in the psychology of natural adaptability of workers to their surroundings, Situational Awareness is another tool in keeping them safe. Sometimes, however, the need for hearing protection equipment can be a challenge.  Traditional noise-cancelling headsets and ear plugs tend to further isolate workers from their environment.  There is a balance between situational awareness and hearing protection that is difficult to maintain especially in extreme environments with very high noise levels where dual protection may be required.

Recently, there has been a trend towards hearing protection with a built-in situational awareness feature.  The logic being that equipping workers with hearing protection without situational awareness is like giving them eye protection that blinds them or gloves that do not allow them to hold and grab items.  

Where Dual Hearing Protection is Warranted

Managers at noisy facilities where tank cleaning, motor run-ups or especially loud tools like jackhammers are present face insurmountable noise engineering challenges.

Often, however, hearing protection equipment--and in extremely high noise environments--dual protection will be the only means to achieve the optimum hearing conservation.  OSHA regulations for general industry do not mandate dual protection. However, in mining operations governed by MSHA, noise exposures over 105 dBA require dual protection and NIOSH has weighed in by recommending dual protection for any noise exposure over 100 dBA.

Disadvantages of Conventional Dual Protection

Conventional dual protection, however, does pose the problem of reduced Situational Awareness. Wearing earplugs and earmuffs together isolates the wearer. The worker cannot communicate easily or hear warning signals. (See this Industrial Safety & Hygiene News online article on the pitfalls of over protection as well as how to balance the need for sound protection vs. situational awareness.)  For those that require it, there are some products available that combine 360-degree Situational Awareness with dual protection and also allow for various types of communication. 

High-Noise Communication Solutions

In those environments where dual protection is neither mandated nor necessary, there are high-noise communication solutions. The solutions allow:

• Face-to-face communication
• Communication over short range intercom technologies
• Long range Communication When connected to a two-way radio or cell phone
• Max noise output into the listener's ear at a safe level (82dBA) in a noise environment of 105dBA
• A 360-degree binaural hearing experience for optimum situational awareness 

Sensear has all of the above. Check out our line of smart earplugs and smart headsets. Looking for a headset that has all the above features?  Check out the top of the line SM1P recently released by Sensear.

 By John Asta of

Contact Us at RCS Communications

800-767-7384   support@rcs.info

Louisville, Lexington,

Central Kentucky & Southern Indiana